Social Media

HSBC North America Holdings Inc. (“HSBC”) is committed to driving human ambition and empowering customers to engage and interact with our brand.  Social Media presents a unique opportunity for these interactions and through this platform we are better able to connect with our customers, the public, and the communities in which we operate. Unless stated otherwise, these platforms are intended for United States customers and designed for use in the U.S.   

We want to hear your message and would love for you to hear ours.  However, in order to provide a quality and respectful environment to support these exchanges, it is important that all parties choosing to engage with us comply with the following terms and conditions which apply to all social media websites, accounts and/or pages which belong to or are managed by HSBC.    

Additional terms of use conditions, such as those in place by the third party platform (e.g. Twitter, Facebook, YouTube), may apply. For additional terms and conditions relating to our social media channels, please visit the relevant channel, service, platform or account. You agree that you will not engage in any activities related to Social Media that are contrary to applicable law, regulation or the terms of any agreements you may have with HSBC. Individuals who do not abide by these terms of use may be suspended, blocked or have the conditions of their access terminated.

Fostering Responsible Engagement

• So we can improve our services and ensure we are providing the best engagement, we may monitor and record comments and posts made to our channels.
• We are not responsible for any information posted on our channels that we, HSBC, have not posted ourselves. 
• The content provided on our sites is owned or licensed by HSBC, unless otherwise indicated.  Do not copy, download, transfer, modify, or otherwise use or commercially exploit the content on our pages without permission.
• While we may follow or share information from other sites or users, we do not endorse specific social media sites themselves, their products or services, or any information posted on them by third parties or other users nor does HSBC guarantee the accuracy of content that is not directly posted by HSBC (such as a share or retweet). 
• HSBC does not directly offer financial services or products on social media though we may from time to time advertise or promote such items. Our operation of social media channels, pages and accounts does not constitute an offer of any products or services provided by HSBC. Any communication between you and HSBC on these platforms does not alter, change or supersede any of the agreements you may have with us as a customer.
• We don't give investment, tax or other professional advice via social media. You should always seek independent professional advice before making such decisions.
• The views and opinions expressed within the videos on the HSBC U.S. YouTube Channel are those of the speakers as of the creation date of the video, and are subject to change at any time. Content within this channel is intended for a U.S. audience only.
• Our pages should not be used for illegal purposes, to breach any laws, or transmit through our profiles any computer viruses or defamatory materials deemed to be offensive or obscene.
• We do not allow and will remove posts that infringe upon the rights of others.  Users may not harass, bully, or cause distress to other users on our pages.  
• Administration of our pages, features, functions and content provided within our official profiles are the right of HSBC and its members and are not for the use of others without our express permission.

Protecting Your Information

• When you engage with us via social media (e.g. Twitter, Facebook, LinkedIn) it is important for you to know that information shared may be stored on that Site's servers, which are outside our control and may be in the U.S. or elsewhere. Any information posted to such Sites may be accessed and read by the general public. It is not an appropriate forum to discuss personal account information, products or financial arrangements. For further information about how we use your personal data, please see our Privacy Policy.
• We will never ask you to share personal, account, or security information via our social media sites and you should not post such information on those platforms. For your own protection, always be thoughtful about what you publish - particularly on external platforms. You must make sure you do not disclose or use confidential or proprietary information in any online social platform.
• Do not post materials on our pages that are false, fraudulent, libelous, defamatory, obscene, threatening, are invasive of privacy or publicity rights, infringe on intellectual property rights, are abusive, harassing, illegal, or otherwise objectionable.
• You are permitted to share and comment on content that we post to our social media sites, provided that you do not alter it and that you cite us as the source of that content. All original content that we post on our social media sites is the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC intellectual property.

Supporting Your Ideas

• We regularly update and monitor our social media accounts and welcome feedback and ideas submitted via these channels. We may from time to time join the conversation, however, we cannot guarantee to read or reply to all messages sent to our accounts.
• Emerging themes and helpful suggestions are passed to the relevant people within the HSBC Group for consideration, however no guarantee is made that any proposals will be acted upon.
• If you do submit an idea, you are agreeing that HSBC or the HSBC Group can use your ideas (without compensation to you) for any purpose and in any way, and that any information you provide will be considered non-confidential, non-proprietary.
• By tagging comments, content, or images to us you are providing us permission to share, like, re-use, or retweet the content freely.

Additional Terms and Conditions

Neither HSBC nor any other party involved in the creation, production or delivery of information at this site, nor the officers, directors, employees or representatives of any of the foregoing, are liable in any way for any indirect, special, punitive, consequential, or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with this site or the use of this site or a linked site or with the delay or inability to use this site or a linked site, whether or not HSBC is made aware of the possibility of such damages. This limitation includes, but is not limited to, the transmission of any viruses, data or harmful code that may affect a user's equipment, any incompatibility between this site's files and the user's browser or other site accessing program, or any failure of any electronic or telephone equipment, communication or connection lines, unauthorized access, theft, operator errors, or any force majeure. HSBC does not guarantee continuous, uninterrupted or secure access to this site or a linked site. The content, accuracy, opinions expressed and other links provided by the linked sites are not necessarily investigated, verified, monitored or endorsed by HSBC. The information, software, products and description of services published on the site or a linked site may include inaccuracies or typographical errors, and HSBC and/or HSBC members specifically disclaim any liability for such inaccuracies or errors. Changes are periodically made to the information on the site and linked sites. HSBC may make improvements or changes to the site at any time.

You release HSBC, and its parent, affiliate, subsidiaries, officers, directors, agents, employees, service providers, and all other associated with the development and execution of the site, from any and all liability with respect to, or in any way arising from, the site, including, but not limited to, any suspension, modification or cancellation of the site, technical issues, submissions received or posted, including liability for personal injury, death, damages or loss. Furthermore, by entering, viewing, accessing, downloading items from, browsing or otherwise using this site, you agree to indemnify, defend and hold harmless HSBC, its agents, service providers and their respective parents, and its and their subsidiaries, affiliates, successors, licensees and assigns, and each of their directors, officers, agents, equity holders and employees, from and against any and all claims, losses, costs, damages, liabilities and costs and expenses (including reasonable attorneys' fees and costs) which arise out of any breach of these terms and conditions or your submissions.

(Rev 8/17)

HSBC currently operates the following official social media presences in the U.S.:

•             Facebook: www.facebook.com/HSBCUS

•             Twitter handle: @HSBC_US

•             YouTube: youtube.com/hsbcusa

HSBC North America ("HSBC") operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for United States customers and designed for use in the U.S. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.

• Facebook Channel - HSBC operates the official Facebook page of HSBC Bank USA where you can find local & global trends, relevant news, events, customer service and more to help you achieve your financial goals. Visit and like us at www.facebook.com/HSBCUS
• @HSBC_US Twitter handle is the official Twitter account of HSBC Bank USA where you can find local & global trends, relevant news, events, customer service and more to help you achieve your financial goals
• YouTube Channel - Discover a full spectrum of videos on trends, regional viewpoints and the latest in HSBC's global insights at www.youtube.com/hsbcusa

We update and monitor the Facebook page, & the @HSBC_US Twitter handle from 6AM ET - 9PM ET Monday through Friday and 8AM ET - 7:30PM ET on Saturday.

We are happy if you share our content and follow us. We do not automatically follow back new followers. If we do follow you, this does not imply endorsement of any kind from HSBC.

We're actively watching what people are saying to and about HSBC on Facebook, Twitter, & YouTube and value your feedback. However, because of the public nature of the platform, we simply can't respond to or engage on all issues.

HSBC's Facebook, Twitter & YouTube presences cannot discuss personal account details via Messenger on Facebook, or Direct Messages on Twitter. If you have an inquiry requiring the sharing of such information, please contact us at one of the phone numbers listed.

HSBC strongly recommends that you not share any personal data like your name, address, date of birth, bank account number, credit card number etc. on Facebook, Twitter, YouTube and other social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal data via social media.

Please do not post content that promotes, suggests or encourages:

• Gambling or any content related to online casinos, sports books, bingo or poker;
• The use of firearms/weapons/ammunition, any illegal drugs, prostitution, pornography,
• Nudity, profanity or other adult content, violence, or the use of alcohol or tobacco products;
• The taking up of arms against any person, government or entity or otherwise challenge or seek to overthrow any government;

Or otherwise contains:

• Obscene, indecent, defamatory, libelous, slanderous and/or unlawful content;
• Content that infringes upon, or otherwise violates, the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights;
• Content that is deceptive or fraudulent;
• Hateful, or other discriminatory, disparaging or denigrating content, whether directed at an individual, group, or other site users, and whether based upon race, age, gender, disability, sexual orientation, ethnicity, religion, political orientation, national origin, citizenship, ancestry, marital status, veteran status or mental or physical disability or condition; or content that uses adversarial or confrontational tactics to impact a product, service, industry or organization.
• Confidential information that violates any obligation of confidentiality;
• Any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer in any way; or
• "Spam" advertisements or references to non-HSBC offers, products, services or websites;